If you have the latest software then the procedure above will apply.
It had old software on so I couldn’t reset the password as the old software did not work on my Mac Mavericks. I had an old WD My Passport Essential that got lost and found after 2 years. I assume the drive belongs to you and that you genuinely forgot the password – it has happened to me… Someone will post and say they cannot determine whether the drive belongs to you or not and therefore you must contact WD support. Let the process complete and the drive is as good as new! A message will appear notifying you of thisĬhoose to erase the disk. If you erase or reformat the drive, the password will be removed.”Įrase or reformat the drive with the WD Software – assuming the latest version of softwareĪctivate the WD Drive Utilities software – enter the wrong password 5 times. Buy the WD My Passport for Mac 2TB Portable External Hard Drive Storage USB 3.0 - OPEN BOX at, and receive fast, free shipping and a flexible return policy. If you lose your password you will permanently lose access to your data. The message is: “Warning WD cannot retrieve your password. As a result of the feedback, weve developed some improvements to the software. During that time weve been listening to our customers. S a general rule if you forget your password your data cannot be recovered! Mac users click here Weve been shipping our new My Book and My Passport drives with WD SmartWare software for a few months now.
